Terms and conditions.

1. These terms

These terms apply to quotes and services provided by Devon Removals. The booking contract we issue for your specific move sits alongside them, and where the two differ the booking contract takes precedence.

2. Quotes

Quotes are based on the information you give us and on what we observe at survey. They assume reasonable access at both addresses and that the volume presented on the day matches what was surveyed. Where either differs materially, we will tell you before proceeding and the quote may be revised.

A quote is valid for thirty days from the date of issue unless it says otherwise.

3. Booking and deposits

A date is held once the booking is confirmed and any deposit is paid. Where a deposit is taken, it is refundable in full if you cancel within fourteen days of paying it, provided that period ends before the move date.

4. Cancellation and postponement

Tell us as soon as you know. Cancellation or postponement close to the move date may incur a charge reflecting the resource we have committed and can no longer reassign; the scale is set out in the booking contract. Where a chain collapses we will always try to move the date rather than charge for a cancellation.

5. What we will not carry

We cannot transport hazardous goods, including fuel, gas cylinders, aerosols, paint, solvents and explosives. We will not knowingly carry illegal items, live animals, or perishable food. Cash, jewellery, deeds, passports and similar valuables should travel with you rather than on the vehicle. Additional restrictions apply to international consignments and we will supply the relevant list before packing.

6. Your responsibilities

You are responsible for ensuring access is available at both properties, for obtaining any parking permit or bay suspension required, for declaring items of unusual value or weight, and for checking that nothing is left behind before we depart. If you have packed boxes yourself, their contents are packed at your risk.

7. Liability and insurance

We hold goods in transit and public liability cover. The limits that apply to your move, including any per-item limit, are stated in the booking contract. Items of exceptional value must be declared in advance to be covered beyond the standard limit.

We are not liable for damage to goods packed by you where the packing is the cause, for pre-existing defects, for damage arising from access you have described inaccurately, or for loss caused by events outside our reasonable control.

8. Claims

Any loss or damage should be noted at delivery where it is apparent, and reported to us in writing within seven days of delivery. Claims made after that period may not be accepted. Do not dispose of damaged items or their packaging before the claim is settled, as they may need inspection.

9. Payment

Unless we have agreed otherwise in writing, payment is due before or on completion of the move. For international consignments, payment is due before the goods are released for delivery at destination. We reserve the right to withhold delivery where payment remains outstanding after the due date stated in the booking contract.

10. Storage

Where we store goods, charges accrue for each storage period and are payable in advance. Goods remain subject to a lien for unpaid charges. Extended non-payment may result in disposal in accordance with the booking contract and applicable law.

11. International moves

You are responsible for the accuracy of the inventory and for obtaining the personal documentation required by the destination country, including tax and residence numbers. Customs authorities may inspect, delay or refuse a consignment; we are not liable for duties, taxes, storage or demurrage arising from inspection, or from information you have supplied that proves inaccurate.

12. Complaints and law

Raise any complaint with us first at hello@devonremovals.uk so we can put it right. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction.